Terms of service

Last updated: July 15, 2026

These Terms of Service apply to your access to and use of the website and services operated by The 3D Stitch LLC under the trade name The 3D Stitch, including purchases made through our online store at https://the3dstitch.org. By visiting our site or placing an order, you agree to these Terms of Service and to any policies referenced in them.

The 3D Stitch LLC is powered by Shopify, which provides the ecommerce platform that allows us to sell products and services to you. Any purchase you make through our store is a transaction directly between you and The 3D Stitch LLC.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this site. You may not use our products or services for any unlawful purpose or violate any laws in your jurisdiction.

Products and Product Information

We do our best to display product photos, colors, descriptions, sizing, and details as accurately as possible. Actual colors, finishes, or product appearance may vary slightly based on your screen settings, material variations, production method, or supplier availability.

Product descriptions, pricing, availability, and promotions may change at any time without notice. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.

Orders and Payment

When you place an order, you are making an offer to purchase the products in your cart. Orders are not accepted until payment is processed and we confirm the order. We may cancel or decline an order if information is incorrect, payment cannot be processed, fraud is suspected, products are unavailable, or another issue prevents fulfillment.

You agree to provide current, complete, and accurate billing, shipping, and contact information. The 3D Stitch LLC is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete customer-provided information.

Custom, Personalized, and Made-to-Order Items

Some items may be custom, personalized, made-to-order, or produced specifically after an order is placed. Please review all names, text, colors, sizes, and customization details carefully before submitting your order.

Custom or personalized items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect due to our error. If you have a problem with a custom order, contact us as soon as possible so we can review it and help make it right.

Shipping and Delivery

Shipping times shown at checkout or in product descriptions are estimates and are not guaranteed. Delays can happen because of carrier issues, weather, holidays, customs, inventory, production time, or events outside our control.

Once an order is transferred to the shipping carrier, risk of loss may pass to the customer to the extent permitted by law. If your package is lost, delayed, damaged, or marked delivered but not received, contact us at the3dstitch@gmail.com and we will help with the next steps where possible.

Returns, Exchanges, and Damaged Items

Returns and exchanges are handled according to our Refund Policy, which is available at https://the3dstitch.org/policies/refund-policy. Please review that policy before placing an order.

If your item arrives damaged, defective, or incorrect, please contact us promptly at the3dstitch@gmail.com with your order number and photos of the issue. Items sent back without first contacting us may not be accepted.

Prices, Taxes, and Promotions

Prices are listed in U.S. dollars unless otherwise shown. Taxes, shipping, handling, customs fees, import duties, or other charges may be added at checkout or charged by third parties depending on your location. Promotions, discounts, and coupon codes may be changed or ended at any time.

Intellectual Property

All content on this site, including logos, product images, graphics, text, product names, videos, and designs, is owned by The 3D Stitch LLC or used with permission from licensors, suppliers, or service providers. You may not copy, reproduce, sell, modify, distribute, or use our content without prior written permission.

If you provide artwork, text, images, logos, names, or other content for a custom order, you confirm that you have the right to use that content and authorize us to use it to fulfill your order.

Third-Party Services and Links

Our store may use third-party services, including Shopify, payment processors, shipping carriers, product suppliers, analytics tools, or marketing platforms. We are not responsible for third-party websites, services, policies, or content linked from our site.

Privacy

Your use of our store is also governed by our Privacy Policy, available at https://the3dstitch.org/policies/privacy-policy. Shopify may also process certain information as described in Shopify's consumer privacy materials.

Errors and Availability

Occasionally, information on our site may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors and to update, change, or cancel orders affected by incorrect information to the extent permitted by law.

Prohibited Uses

You may not use this site or our services for unlawful, abusive, fraudulent, harmful, or unauthorized purposes. This includes interfering with the security of the site, submitting false information, attempting to access systems without permission, infringing intellectual property rights, or using the site in a way that could harm The 3D Stitch LLC, Shopify, other customers, or third parties.

Disclaimer of Warranties

Except as expressly stated by The 3D Stitch LLC, the site, services, and products are provided "as is" and "as available" to the fullest extent permitted by law. We do not guarantee that the site will be uninterrupted, secure, error-free, or that products will meet expectations beyond the descriptions and policies provided.

Limitation of Liability

To the fullest extent permitted by law, The 3D Stitch LLC will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the site, services, or products. Nothing in these Terms limits rights that cannot legally be limited.

Indemnification

You agree to hold The 3D Stitch LLC harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms, your misuse of the site, your violation of law, or your infringement of another person's rights.

Governing Law

These Terms are governed by the laws applicable in the State of Arizona, United States, without regard to conflict of law principles, except where applicable consumer protection laws require otherwise.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a new "Last updated" date. Continued use of the site after changes are posted means you accept the updated Terms.

Contact Information

Questions about these Terms of Service may be sent to us at:

The 3D Stitch LLC
Trade name: The 3D Stitch
Email: the3dstitch@gmail.com
Website: https://the3dstitch.org