Shipping policy

Last updated: July 15, 2026

This Shipping Policy explains how orders from The 3D Stitch are processed, produced, shipped, and delivered for purchases made through https://the3dstitch.org, operated by The 3D Stitch LLC under the trade name The 3D Stitch.

Order Processing and Production Time

Some items may be made, printed, customized, or fulfilled after an order is placed. Other items may be produced or shipped through a production partner. Because of this, processing and production times can vary by item.

Estimated processing, production, and delivery times shown on product pages, in cart, at checkout, or in order updates are estimates only and are not guaranteed.

Multiple Shipments

If your order includes multiple items, they may ship separately. This can happen when items are produced in different ways, fulfilled from different locations, or shipped by different production partners. You may receive more than one tracking number for the same order.

Shipping Rates and Delivery Options

Shipping rates, available shipping methods, and estimated delivery times are shown at checkout when available. Shipping costs may vary based on the items ordered, shipping destination, package size, package weight, and carrier availability.

If a free shipping offer is available, it will be shown at checkout or in the cart when the order qualifies. Free shipping offers may change, end, or have exclusions at any time.

Delivery Estimates

Delivery estimates begin after an order has been processed, produced, and handed to the shipping carrier. Delivery times may be affected by carrier delays, weather, holidays, incorrect addresses, customs processing, production delays, high order volume, or events outside our control.

The 3D Stitch LLC is not responsible for shipping carrier delays once an order has been transferred to the carrier, but we will help where possible if there is a problem with your shipment.

Order Tracking

When tracking is available, you will receive tracking information by email after your order ships. Tracking may take time to update after the carrier receives the package.

Shipping Address Accuracy

Please enter your shipping address carefully before placing your order. The 3D Stitch LLC is not responsible for delays, lost packages, failed delivery, or additional costs caused by incorrect or incomplete shipping information provided at checkout.

If you notice an address mistake, contact us as soon as possible at the3dstitch@gmail.com. We cannot guarantee that an address can be changed after an order has entered production, been packed, shipped, or fulfilled.

Lost, Delayed, or Marked Delivered Packages

If your package is delayed, lost, or marked delivered but not received, please check the tracking details, delivery location, nearby areas, household members, neighbors, and your local carrier first. If you still need help, contact us at the3dstitch@gmail.com with your order number.

We may need to work with the shipping carrier or production partner to review the shipment before offering a replacement, store credit, or refund.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at the3dstitch@gmail.com with your order number and clear photos of the damaged packaging and item. Please keep the packaging until the issue is reviewed, as the carrier or production partner may require it.

International Shipping

If international shipping is available at checkout, the customer is responsible for any customs fees, import duties, taxes, brokerage fees, or other charges required by the destination country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

International delivery times can vary and may be affected by customs processing or local carrier delays.

Questions

Questions about shipping, delivery, or tracking can be sent to us at the3dstitch@gmail.com.