Refund policy

Last updated: September 12, 2026

We want you to be happy with your order from The 3D Stitch. This Refund Policy explains returns, exchanges, damaged items, and refunds for purchases made through https://the3dstitch.org, operated by The 3D Stitch LLC under the trade name The 3D Stitch.

Some items may be produced, printed, or fulfilled by a production partner, while other items may be made or fulfilled directly by The 3D Stitch LLC. Because return instructions can depend on the item, please contact us before sending anything back.

14-Day Return Window

You have 14 days after your order is delivered to request a return or exchange. To be eligible, the item must be in the same condition that you received it, unused or unworn, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To start a return or exchange, contact us at the3dstitch@gmail.com with your order number, the item you want to return or exchange, and the reason for the request. If the item arrived damaged, defective, or incorrect, please include clear photos of the issue.

If your return is approved, we will send return instructions, including the correct return address for that item. Items sent back without first contacting us may not be accepted.

Please do not send returns to the address on the package, to a manufacturer, or to a production partner unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, or incorrect. If the issue is confirmed, we will work with you on a replacement, exchange, store credit, or refund.

POD, Custom, Personalized, and Made-to-Order Items

Some items may be print-on-demand, custom, personalized, made-to-order, or produced specifically after an order is placed. These items are generally not eligible for return or cancellation unless they arrive damaged, defective, or incorrect due to our error.

Please review all names, text, colors, sizes, and customization details carefully before submitting your order. If you have an issue with a custom or made-to-order item, contact us and we will review it.

Exchanges and Size Exchanges

We offer exchanges for eligible items when a replacement is available. For eligible apparel items, we offer one free size exchange within the 14-day window when the item is unworn, unwashed, and the requested size is in stock.

The fastest way to get a replacement is to contact us first so we can confirm eligibility and availability before anything is sent back.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Gift cards
  • Final sale or clearance items
  • Digital or downloadable products
  • Print-on-demand, custom, personalized, or made-to-order items unless damaged, defective, or incorrect due to our error
  • Items that have been used, worn, washed, altered, or damaged after delivery
  • Items returned more than 14 days after delivery
  • Items returned without proof of purchase

Return Shipping

Unless the item is damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or unless the return is due to our error.

To protect privacy and make sure each return goes to the correct place, we do not publish a general return address in this policy. If a return is approved, we will provide the correct return instructions by email.

We recommend using a trackable shipping method for returns. We are not responsible for return shipments that are lost, delayed, or damaged in transit.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Your bank or credit card company may take additional time to process and post the refund.

Cancellations

If you need to cancel an order, contact us as soon as possible at the3dstitch@gmail.com. We cannot guarantee cancellation once an order has entered production, been customized, shipped, or fulfilled.

Questions

Questions about returns, exchanges, or refunds can be sent to us at the3dstitch@gmail.com.